Shipping policy
Order Processing All orders are processed within 2-4 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please note that processing times are separate from shipping transit times.
Domestic Shipping (United States) We ship to all 50 U.S. states. A flat rate of $6.00 applies to all standard domestic orders within the United States.
- Standard shipping: estimated 5–8 business days
- Orders are shipped via USPS
Orders over $80.00 qualify for free standard shipping, automatically applied at checkout.
International Shipping We ship to select international destinations. International shipping rates and estimated delivery times are calculated at checkout based on your location. available services may include:
- USPS Priority Mail Express International - 3-5 business days
- USPS First Class Package International - 7–21 business days
not all services are available to every destination.
delivery times vary by destination and may be affected by local customs processing, which is outside our control. duties and taxes are calculated at checkout so there are no surprise fees upon delivery.
Please note: all timeframes are estimates and begin once your order has been fulfilled and handed to the carrier. you'll receive a tracking number via email as soon as your order ships.
Customs, Duties & Taxes For international orders, applicable customs fees, import duties, and taxes are collected at checkout. This means there are no surprise charges upon delivery. What you pay at checkout is the final amount. Eleven After Midnight LLC handles duty payment on your behalf to ensure a seamless delivery experience.
Shipping Address Please ensure your shipping address is correct before completing your order. Eleven After Midnight LLC is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at support@elevenaftermidnight.co — we will do our best to accommodate changes before the order is dispatched.
Lost, Stolen & Delayed Packages Once a package has been handed off to the carrier and marked as delivered, Eleven After Midnight LLC is not responsible for lost or stolen packages.
all orders are shipped with shipping insurance included for your peace of mind. if your package is not showing movement for 7+ business days domestically or 15+ business days internationally, please contact us at support@elevenaftermidnight.co and we will open an investigation with the carrier on your behalf.
because all orders include shipping insurance, claims for lost or damaged packages will be processed through our shipping insurance provider. to help us review and resolve your claim as quickly as possible, please include your order number and any required documentation.
Damaged Packages: if your order arrives damaged, please contact us within 48 hours of delivery at support@elevenaftermidnight.co. Include your order number along with clear photos of the damaged item and packaging so our team can review the issue and help process your claim as quickly as possible.
claims for damaged packages submitted after 48 hours from delivery may not be eligible for coverage through our shipping insurance provider.
Shipping Insurance All orders are insured at the time of shipment. In the event of a confirmed loss or damage, a claim will be filed with the carrier on your behalf. Resolution is subject to carrier investigation outcomes and may take up to 30 days to process.
Changes to This Policy Eleven After Midnight LLC reserves the right to update this shipping policy at any time. Changes will be reflected on this page.