once your order has been shipped, you will receive an email with your tracking information.

you can also track and view your orders by signing in here

you can request a change or cancellation at any time before your order has been fulfilled. once your order has been fulfilled and shipped, we're unable to make modifications or process cancellations.

for any change or cancellation requests, please email us at support@elevenaftermidnight.co

if your tracking hasn't updated in more than 7 business days (domestic) or 15 business days (international), please reach out to us at support@elevenaftermidnight.co and we'll look into it right away.

please note that once a package is handed to the carrier, delays caused by customs, weather, or carrier disruptions are outside our control. that said, we'll always do our best to help resolve the situation.

orders typically take 2–4 business days to process before they are shipped. You will receive a shipping confirmation email with tracking information once your order is on its way!

all orders are processed within 2–4 business days of purchase. once shipped, delivery times are estimated as follows:

Domestic (United States)

standard orders typically arrive within 5–8 business days after shipment depending on your location.

International

shipping options and prices are calculated at checkout based on your location. available services may include:

• USPS Priority Mail Express International - 3-5 business days
• USPS First Class Package International - 7–21 business days 

not all services are available to every destination.

delivery times vary by destination and may be affected by local customs processing, which is outside our control. duties and taxes are calculated at checkout so there are no surprise fees upon delivery.

Please note: all timeframes are estimates and begin once your order has been fulfilled and handed to the carrier. you'll receive a tracking number via email as soon as your order ships.

yes, we ship to select international locations!

at the moment all sales are final. we do not accept returns or exchanges at this time.

please review your order carefully before completing your purchase. If you have any questions about a product prior to ordering, contact us at support@elevenaftermidnight.co and we'll be happy to help.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@elevenaftermidnight.co with a photo of the item and your order number. We will review each case individually and work to make it right.

EU Customers — Right of Withdrawal: If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order.

click here to review our return & refund policy

at the moment, all US orders returns and exchanges are handled on a case by case basis. if you have an issue with your order, please reach out to our email support@elevenaftermidnight.co and we'll do our best to find a solution.

due to EU consumer protection law, customers in the European Union have the right to return items within 14 days of delivery for a full refund. to start your return please login here. (for EU customers only)

all orders are shipped with shipping insurance included for your peace of mind. if your package is lost in transit or arrives damaged, please contact us at support@elevenaftermidnight.co and our team will be happy to assist you.

because all orders include shipping insurance, claims for lost or damaged packages will be processed through our shipping insurance provider. to help us review and resolve your claim as quickly as possible, please include your order number and any required documentation.

Lost Packages: if your package is lost in transit, please reach out to us at support@elevenaftermidnight.co with your order number. our team will review the details and assist with filing a claim through our shipping insurance provider.

Damaged Packages: if your order arrives damaged, please contact us within 48 hours of delivery at support@elevenaftermidnight.co. Include your order number along with clear photos of the damaged item and packaging so our team can review the issue and help process your claim as quickly as possible.

claims for damaged packages submitted after 48 hours from delivery may not be eligible for coverage through our shipping insurance provider.

to keep your jewelry looking its best, avoid contact with lotions, sunscreen, saltwater, and harsh chemicals. clean with a soft cloth and store in a dry place when not in use.

all pieces from eleven after midnight are crafted from premium 316L stainless steel. designed for every day wear, they are water-resistant, hypoallergenic, strong and durable. allowing us to offer high quailty pieces for an affordable price!

questions, comments, or need a little help? we’re only a message away! send us an email at support@elevenaftermidnight.co or fill out our Contact Us form, and we’ll get back to you as soon as possible. please allow up to 48 hours for a response. we can’t wait to help!