Refund policy

All sales are final. We do not accept returns or exchanges at this time.

Please review your order carefully before completing your purchase. If you have any questions about a product prior to ordering, contact us at support@elevenaftermidnight.co and we'll be happy to help.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@elevenaftermidnight.co with a photo of the item and your order number. We will review each case individually and work to make it right.

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order.

How to start a return or cancellation: Log in to your account at https://account.elevenaftermidnight.co, go to your Orders, and submit a return or cancellation request.

Return window: You have 14 days from delivery of the last item in your order to notify us of your withdrawal. Once you've notified us, you must return the item(s) within 14 days.

Return shipping: You are responsible for the cost of return shipping. Items must be returned via USPS to our PO Box 813 Bayonne, New Jersey 07002.

Refunds: We will process your refund within 14 days of receiving your returned item(s). Your refund will include the original standard shipping cost paid. Upgraded or expedited shipping charges are non-refundable.

Exemptions: Custom or personalized items are not eligible for return under the right of withdrawal.